One of the most important decisions that are made in any organization is recruiting and selecting the employees who will be carrying out the organization’s mission. This decision will impact the workplace, clients, and business financial results. Therefore, it should not be a decision that is lightly taken, as so often occurs, resulting in the …
What is Accountability? Like most concepts, Accountability can be best seen through a progression scale. At one extreme, Accountability is: (A) being held responsible for accomplishing a goal or assignment, and at the other end Accountability is: (B) choosing to take action to achieve desired results. Accountability A ——————————–>B At point A, the employee is …
Leadership, power, and politics are three concepts that can be used to do much good or much harm. Each of these concepts in itself is very strong so when the three are combined and triggered they can radiate positive or negative results for those exposed to it. Therefore, in this article, we will concentrate our …
“La forma como trates a los empleados será la forma que ellos tratarán a los clientes.” -Richard Branson Muchas organizaciones desconocen que su reputación es, en gran medida, afectada por la forma como tratan a los empleados y cómo los empleados interactúan entre sí. Se habla mucho de la importancia de un buen servicio al …
Servicio al Cliente Interno
¿Qué es y por qué es importante? Read More »
Proveer un servicio de excelencia es la meta de toda organización, tanto en el sector privado como en el público. Según estudios recientes, el porciento de consumidores que han cambiado de proveedores (tales como: tiendas, bancos, servicio de internet, celulares, seguros, cable TV, hoteles, etc.) ha aumento de 49% en 2005 a 66% en 2013. …
Cómo Mejorar el Servicio al Cliente (Interno y Externo) Read More »